Refund policy

30-Day Money-Back Guarantee

We want you and your little one to love your TwoWarm jacket. If you're not happy, you can request a return within 30 days of receiving your order.

Eligibility

Items must be unworn, unwashed, and in their original condition and packaging. For hygiene reasons, worn or washed items cannot be accepted.

How to start a return

Contact us through our Contact page with your order number and the reason for your return. We'll reply within 24-48 hours with return instructions. Please do not send items back without contacting us first.

Damaged or wrong items

If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery with your order number and a photo, and we'll make it right at no cost to you.

Exchanges

Need a different size or color? Contact us and we'll help you exchange it.

Refunds

Once your return is received and inspected, we'll notify you. Approved refunds are issued to your original payment method within 5-10 business days. Return shipping costs are the customer's responsibility unless the item was damaged or incorrect.